Privacy Policy

1. Introduction

Ekwandeni Guest House("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or stay at our guest house. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Booking Information: Name, email address, phone number, dates of stay, number of guests, and any special requests.
• Account Information: When you create an account, we store your name, email, and password (encrypted).
• Payment Information: We do not store credit card details. Payments are processed securely through third-party payment providers.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your booking requests and reservations
• To send you booking confirmations, updates, and related communications
• To respond to your enquiries and provide customer support
• To improve our website, services, and guest experience
• To comply with legal obligations and protect against fraud

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business (e.g., email service providers, payment processors), so long as those parties agree to keep this information confidential. We may also disclose information when required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure password storage, and restricted access controls.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at Info@ekwandeni.co.za.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. For more information, please see our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: